RETURNS & REFUNDS POLICY
STRICT NO RETURNS & NO REFUNDS POLICY
At Royale Ponytails, we do not accept returns, exchanges or offer refunds for change-of-mind purchases where a hygiene exemption legally applies. This policy is in place to maintain strict hygiene standards and protect the health and safety of our customers.
PROTECTIVE HYGIENE SEALS
All our hair products come with protective hygiene seals, allowing customers to see and feel the hair without wearing or installing it.
Please inspect your products carefully before removing the protective seals. Removing a seal may affect your eligibility for a change-of-mind return.
WRONG PRODUCT OR COLOUR RECEIVED
If you receive an incorrect product or colour due to an error on our part, please contact our customer service team promptly with your order number and clear photographs so we can investigate and resolve the issue.
FAULTY OR MISDESCRIBED PRODUCTS
If you believe your product is faulty or significantly different from its advertised description, please contact us with details and supporting photographs where possible.
IMPORTANT NOTICE
By completing your purchase, you acknowledge our Returns & Refunds Policy.
Our no-returns and no-refunds policy applies only where permitted by law and does not affect your statutory consumer rights, including rights relating to faulty, incorrect or misdescribed goods.
